Terms Of Service - Zephyra Silver

General

“By purchasing from Zephyrasilver.com, you acknowledge and agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data. If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to request access to your personal information, opt out of data sharing, and request deletion of your data. For more details on how we handle your data and your rights, please review our Privacy Policy or contact us at [email protected]. If you do not agree with our data policies, please refrain from using our website or placing an order.”

We collect the following types of personal information:

A. Information You Provide to Us:
Name, email address, phone number, shipping/billing address
Payment details (processed through third-party payment gateways)
Account login credentials (if you create an account)
Any other information voluntarily provided (e.g., survey responses, customer service inquiries)

B. Information Collected Automatically:
IP address, browser type, and device identifiers
Cookies and tracking technologies (Google Analytics, Facebook Pixel, etc.)
Usage data (pages visited, time spent on site, etc.)

C. Information from Third Parties:
Social media accounts (if you log in via Facebook, Google, etc.)
Marketing or advertising partners

How We Use Your Information

We use your data for the following purposes:

Order Processing & Fulfillment: To process payments, ship orders, and provide customer service. Marketing & Communications: To send promotional emails, newsletters, or SMS (you can opt out anytime). Website Improvement & Security: To enhance user experience, prevent fraud, and comply with legal obligations. Legal Compliance: To comply with applicable laws and respond to legal requests.

How We Share Your Information

A. For U.S. Customers (CCPA Rights)

If you are a California resident, you have the right to:

Request Access to the personal data we collect about you.
Request Deletion of your personal data.
Opt Out of the sale or sharing of personal data (Note: We do not sell personal data).

To exercise these rights, contact us at [email protected] with the subject “CCPA Request.”

B. For International Customers (GDPR Rights)

If you are in the European Economic Area (EEA), you have the right to:

Access, correct, or delete your personal data.
Withdraw consent for data processing.
File a complaint with a data protection authority.

To make a GDPR request, contact [email protected].

How We Share Your Information

We do not sell your personal data. However, we may share it in the following cases:

Service Providers: Third-party payment processors, shipping carriers, email marketing services. Legal Compliance: If required by law or to protect our rights. Business Transfers: If we undergo a merger, acquisition, or sale of assets.

Updated Business Policy Section:

Business Transactions & Vendor Responsibility

ZephyraSilver.com operates as an online marketplace, facilitating the sale and purchase of products and services (“Services”) provided by independent third-party vendors (“Vendors”). When you purchase a product from ZephyraSilver.com, the title to the product transfers directly from the Vendor to you, and ZephyraSilver.com does not take ownership of any merchandise at any point during the transaction.

By using our platform, you acknowledge that:

ZephyraSilver.com does not manufacture, store, or inspect any of the products sold by Vendors.

Vendors are responsible for product descriptions, pricing, shipping, warranties, and compliance with all applicable consumer protection laws.
We do not provide warranties or guarantees for any Vendor products.

Any disputes regarding product quality, refunds, or returns should be directed to the Vendor, unless otherwise specified in our Return Policy.

Service Modifications & Limitations of Liability

ZephyraSilver.com reserves the right to modify, suspend, or discontinue any Service at any time without prior notice. We may also update or alter procedures, transaction modes, purchase conditions, or platform policies at our sole discretion.

ZephyraSilver.com shall not be liable for:

Any modifications, suspensions, or discontinuations of services.
Any damages, losses, or liabilities arising from vendor transactions, including but not limited to product defects, misrepresentations, or delivery failures.
Any indirect, incidental, or consequential damages resulting from your use of the platform.

By purchasing through ZephyraSilver.com, you agree to release and hold harmless ZephyraSilver.com from any claims related to Vendor transactions, except where required by law.

Updated Product Policy (U.S. Law Compliant)

Product Availability & Shipping

ZephyraSilver.com offers a variety of products, and stock availability is subject to change without prior notice. If an item is out of stock after purchase, our Customer Service team will notify you via email or phone and provide options, including a full refund or an alternative product if available.

Shipping policies may be updated periodically. Any modifications will be posted on our website and/or communicated via email to affected customers. While we strive to meet estimated delivery dates, Zephyra Silver is not responsible for delays caused by third-party carriers, customs, or force majeure events.

Damaged or Defective Products

If you receive a damaged or defective product, you must contact our Customer Service team within 7 days of delivery via:
📞 Phone: +1 352 325 1312
📧 Email: [email protected]

To process your claim, please provide:

Clear photos/videos of the damaged product and packaging.
Your order number and purchase details.

After reviewing your request, we may offer a replacement, refund, or another corrective action, depending on product availability and at our discretion. Zephyra Silver will cover return shipping costs for confirmed defective items.

Refund & Payment Processing

For canceled orders or out-of-stock products, refunds for prepaid orders will be processed directly to your debit/credit card or original payment method within 7 to 21 business days, depending on your financial institution’s processing time. If you do not receive your refund within this timeframe, please contact our Customer Service team.

Updated Product Services Policy (U.S. Law Compliant)

Product Use & Customer Responsibility

By purchasing and using products from ZephyraSilver.com, you agree that:

You are at least 18 years old or of legal age in your state of residence.
You are legally permitted to purchase and use the products in accordance with applicable U.S. laws.
You are responsible for ensuring that the products are used safely and correctly as intended.

ZephyraSilver.com is not liable for any injury, damage, or loss resulting from the use or misuse of our products, except where prohibited by law. If a product causes harm due to a manufacturing defect, you may be entitled to a refund or replacement under our Return & Refund Policy.

Payments & Transactions

All payments made on ZephyraSilver.com are processed through third-party payment providers. We do not store or have access to your payment details. In the event of a billing dispute, please contact your bank, credit card provider, or the payment processor used during checkout.

ZephyraSilver.com is not responsible for unauthorized transactions, payment failures, or disputes arising from third-party payment services.