Zephyra Silver (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.ZephyraSilver.com (the “Website”) or interact with us through other platforms.

By using our Website, you consent to the data practices described in this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect the following types of personal information:

A. Information You Provide to Us:

  • Name, email address, phone number, shipping/billing address
  • Payment details (processed through third-party payment gateways)
  • Account login credentials (if you create an account)
  • Any other information voluntarily provided (e.g., survey responses, customer service inquiries)

B. Information Collected Automatically:

  • IP address, browser type, and device identifiers
  • Cookies and tracking technologies (Google Analytics, Facebook Pixel, etc.)
  • Usage data (pages visited, time spent on site, etc.)

C. Information from Third Parties:

  • Social media accounts (if you log in via Facebook, Google, etc.)
  • Marketing or advertising partners

2. How We Use Your Information

We use your data for the following purposes:

  • Order Processing & Fulfillment: To process payments, ship orders, and provide customer service.
  • Marketing & Communications: To send promotional emails, newsletters, or SMS (you can opt out anytime).
  • Website Improvement & Security: To enhance user experience, prevent fraud, and comply with legal obligations.
  • Legal Compliance: To comply with applicable laws and respond to legal requests.

3. How We Share Your Information

We do not sell your personal data. However, we may share it in the following cases:

  • Service Providers: Third-party payment processors, shipping carriers, email marketing services.
  • Legal Compliance: If required by law or to protect our rights.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets.

4. Your Rights and Choices

A. For U.S. Customers (CCPA Rights)

If you are a California resident, you have the right to:

  • Request Access to the personal data we collect about you.
  • Request Deletion of your personal data.
  • Opt Out of the sale or sharing of personal data (Note: We do not sell personal data).

To exercise these rights, contact us at [email protected] with the subject “CCPA Request.” We will respond within 45 days of receiving your request.

B. For International Customers (GDPR Rights)

If you are in the European Economic Area (EEA), you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for data processing.
  • File a complaint with a data protection authority.

To make a GDPR request, contact [email protected].

5. Data Retention & Security

We retain your personal data only as long as necessary to fulfill business or legal obligations. We use SSL encryption, secure payment gateways, and industry-standard safeguards to protect your information. We will delete personal data once it is no longer necessary for our business or legal purposes.

6. Cookies & Tracking Technologies

We use cookies, pixels, and tracking tools to enhance your user experience. You can adjust cookie settings via your browser or opt out of targeted ads via Google Ad Preferences.

For more information, please see our Cookie Policy.

7. Third-Party Links & Services

Our Website may contain links to third-party sites. We are not responsible for their privacy practices, and encourage you to review their privacy policies before submitting personal data.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that a child under 13 has provided us with personal data, we will take steps to delete that information. If you are a parent or guardian and believe we have collected such information, please contact us immediately.

9. Service Modifications & Limitations of Liability

ZephyraSilver.com reserves the right to modify, suspend, or discontinue any Service at any time without prior notice. We may also update or alter procedures, transaction modes, purchase conditions, or platform policies at our sole discretion.

ZephyraSilver.com shall not be liable for:

  • Any modifications, suspensions, or discontinuations of services.
  • Any damages, losses, or liabilities arising from vendor transactions, including but not limited to product defects, misrepresentations, or delivery failures.
  • Any indirect, incidental, or consequential damages resulting from your use of the platform.

By purchasing through ZephyraSilver.com, you agree to release and hold harmless ZephyraSilver.com from any claims related to vendor transactions, except where required by law.

10. Product Availability & Shipping

ZephyraSilver.com offers a variety of products, and stock availability is subject to change without prior notice. If an item is out of stock after purchase, our Customer Service team will notify you via email or phone and provide options, including a full refund or an alternative product if available.

Shipping policies may be updated periodically. Any modifications will be posted on our website and/or communicated via email to affected customers. While we strive to meet estimated delivery dates, Zephyra Silver is not responsible for delays caused by third-party carriers, customs, or force majeure events.

11. Damaged or Defective Products

If you receive a damaged or defective product, you must contact our Customer Service team within 10 days of delivery via:

To process your claim, please provide:

  • Clear photos/videos of the damaged product and packaging.
  • Your order number and purchase details.

After reviewing your request, we may offer a replacement, refund, or another corrective action, depending on product availability and at our discretion. Zephyra Silver will cover return shipping costs for confirmed defective items.

12. Refund & Payment Processing

For canceled orders or out-of-stock products, refunds for prepaid orders will be processed directly to your debit/credit card or original payment method within 7 to 21 business days, depending on your financial institution’s processing time. If you do not receive your refund within this timeframe, please contact our Customer Service team.

13. Product Use & Customer Responsibility

By purchasing and using products from ZephyraSilver.com, you agree that:

  • You are at least 18 years old or of legal age in your state of residence.
  • You are legally permitted to purchase and use the products in accordance with applicable U.S. laws.
  • You are responsible for ensuring that the products are used safely and correctly as intended.

ZephyraSilver.com is not liable for any injury, damage, or loss resulting from the use or misuse of our products, except where prohibited by law. If a product causes harm due to a manufacturing defect, you may be entitled to a refund or replacement under our Return & Refund Policy.

14. Payments & Transactions

All payments made on ZephyraSilver.com are processed through third-party payment providers. We do not store or have access to your payment details. In the event of a billing dispute, please contact your bank, credit card provider, or the payment processor used during checkout.

ZephyraSilver.com is not responsible for unauthorized transactions, payment failures, or disputes arising from third-party payment services.

Contact Us

For any questions or assistance, contact our Customer Service team at:
📧 Email: [email protected]