Refund and Returns Policy - Zephyra Silver

By using the Zephyra Silver site, you confirm that you have reached the legal age defined by your state or province of residence. You must be at least 18 years old to access the site or have parental or legal guardian consent if you are minors. We are committed to providing an enjoyable online experience for visitors of across the age-spectrum. For any questions or concerns regarding our age of consent policy, please contact us via email at [email protected]

Return Policy

At Zephyra Silver, we strive to ensure your satisfaction. If you are not completely happy with your purchase, we offer the following return options:

Size or Style Exchanges

Within 10 days of the delivery date, we provide free size or style exchanges for comparable or lower-priced items.

Refund

If you would like to request a refund, your item must be:
- In its original condition (unused and with all tags attached).
- Returned in its original packaging.
For U.S. orders, a $5 restocking fee will apply and will be deducted from your refund.
International orders may incur a higher restocking fee, which will be communicated during the return process.
Refunds will be issued to the original payment method within 7 business days of receiving your returned item.

Defective or Damaged Items

If your item arrives damaged or defective, please contact our Customer Service team immediately at [email protected] with photos of the damage.
No restocking fee will apply for defective or damaged items.
We will provide a prepaid return label for your convenience.

How to Return an Item

Initiate a Return: Contact our Customer Service to request a prepaid return label.
Package Your Item: Securely pack your item in its original packaging.
Ship Within 10 Days: Send your return within 10 days of generating your prepaid label.

If you have any further questions, feel free to contact us at [email protected].

Eligibility for Refunds

You may request a refund within 10 days of the delivery date if your item is:

Damaged, defective, or not as described.
Unopened, in its original box, and undamaged.

Proof of Damage

To support your claim, we recommend recording a video or taking clear photos during the unboxing process to document any damage.

Required Documentation

A copy of the item receipt or bill of purchase is required to process your refund request.

Refund Process

Once we receive and inspect the returned item, we will initiate your refund.
Refunds will be processed to your original payment method within 7 business days of approval.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is confirmed to be damaged or defective. In such cases, we will cover the return shipping expenses.

For any further questions or assistance, please contact our Customer Service at [email protected].